§ 9 · The student journey

Student portal

The student portal is the student's own view of their record. It is read-only where the record belongs to an office, and it is a request form where a student needs something changed. Nothing here edits the master register directly.

What it is for

A student running their own academic and financial affairs.

Who can do it

Students

Needed first

A student number
A portal record activated by Registry

Where it ends

Requests that arrive in the right office's queue, and documents the student can download.

The dashboard

The student portal dashboard for Emmanuel Ochan: an identity banner with programme, curriculum version and faculty; tiles for year and semester, documents, pending requests and clearance; an Academic Summary panel; an Admission Letter panel; a Pending Requests panel; and a Notices panel. — **The student dashboard.** The green banner is your identity as the university holds it: name, student number, standing, programme, campus, curriculum version and faculty. Check it on your first sign-in.

Read the banner on day one

If your name, programme, campus or curriculum version is wrong, say so now — through Make a request — not in your final year. The curriculum version decides which courses you may register for, and your name as recorded here is the name that will be printed on your certificate.

What the four tiles tell you

Year / Semester — where the university thinks you are in your programme.
Documents — how many are held, and how many have been released to you. Held is not the same as available.
Pending requests — anything you have asked for that has not been decided.
Clearance — your standing across the clearance offices. It says Pending for most of your studies; that is normal.

The menu, in the order you will need it

Item	What it is for	Can you change it?
My Profile	Your contact details and photograph	Some fields directly; identity fields by request
SIS Record	Your official record as Registry holds it	No — read only. Corrections go through a request
Documents	Documents released to you: admission letter, registration slip, transcripts	Download only
Course Materials	What your lecturers have published for your registered courses	Download only
Announcements	Notices from the university and your lecturers	Read only
Fees	Your invoices, payments and balance	No — read only, by design
Library	What you have borrowed, what is due, any fines	Read only; renewals at the desk
Fee Waivers	Apply for a waiver and track the decision	Yes — this is a request form
Semester Registration	Register for the current term and pick courses	Yes, while a window is open
Registration History	Every term you have registered for	Read only
My Timetable	Your classes, once the timetable is published	Read only
Online Test	Assessments you are eligible to sit	Sit them at the appointed time
Results	Marks, once released	Read only
Document Requests	Ask for a transcript, letter or certified copy	Yes — and it may be billable

Fees — reading your own account

The student Fees page: a This semester panel showing charged, paid and balance; a read-only notice; an SSP account panel with current balance, outstanding, credit balance and total paid; and an invoices and items table with statuses, quantities, gross, waiver, adjustment, net and balance columns. — **Fees.** Two views of the same money: **This semester** at the top, then your whole **account** below. They will differ, and both are correct.

This semester — charged, paid and the balance for the current term only. This is the number that matters for registering and for sitting examinations.
The account — current balance, outstanding, credit balance and total paid across your whole time at the university. A credit balance means you have paid ahead.
Invoices & items — every invoice, expanded into the items that make it up, with columns for gross, waiver or discount, adjustment, net and balance. An invoice marked Cancelled is not owed; one marked Issued is.
Download statement (PDF) or Excel for a copy to take to the bank or to a sponsor.

The portal cannot take payment

The page says it: “This is a read-only view of your own finance records. To query a charge or payment, contact the Finance office.” Payments are recorded by a Cashier against evidence — see Cashier desk & treasury. A payment you made yesterday appears here once it has been posted, not instantly.

Registering for a semester

The student Semester Registration page showing the open window, the courses available for the student's curriculum and the submit control. — **Semester Registration** in the portal. If it says registration is closed, check the dates shown — the window is set centrally and is described in Semester registration.

Worked example

Registering for Semester One

Before you start	Open Fees. If this semester's balance blocks registration under the clearance rules, pay or get a waiver first — registration will refuse otherwise
Open	Semester Registration in the sidebar
Check	The term named at the top is the one you mean, and the window is open
Choose courses	The list comes from your curriculum version and year. Core courses may already be ticked
Retaking a course?	It will not appear until Registry has authorised the retake. Ask first — see Semester registration
Submit	Your registration is Pending Academic Registry Verification until registry confirms it
Confirm it worked	Registration History shows the term; My Timetable fills in once the timetable is published
Then	Download your registration slip from Documents

Asking for something

The portal never edits the master register. Where a student needs something changed, the portal raises a request that lands in an office's queue. The dashboard's Pending Requests panel lists what you have asked for, and names the kinds available: profile, transfer, deferment, withdrawal, readmission and mode-change.

You request→ Office reviews→ Dean or Registrar endorses→ Record updated

The student Documents page listing documents held and released, with download buttons. — **Documents.** Documents appear here only once an office has *released* them. A transcript you requested yesterday is not here until it has been produced and released — see Academic documents.

The student My Timetable page showing the weekly class grid. — **My Timetable.** Empty until the timetable for your programme and year is *published* — a draft timetable is invisible to students by design.

Common problems

Problem	Cause	What to do
Your student number is refused at sign-in	The portal record has not been activated	Ask Registry to activate it. There is no self-service password reset
My Timetable is empty	The timetable is not published yet, or you are not registered	Check Registration History first
Results are blank after examinations	Marks are approved and then released separately	Wait for release; it is not a portal fault
Course Materials shows nothing	Materials are per registered course, and only what lecturers have published	Confirm you are registered for that course
A payment you made is not showing	It has not been posted by Finance yet	Keep your receipt and contact the Finance office
Registration refuses with a finance message	Clearance rules require a payment threshold	Pay, or apply under Fee Waivers
You cannot edit your name or programme	These are identity fields owned by Registry	Raise a request; it is deliberate that you cannot change them yourself